Supporting service personnel with questions posed by guests and taking over from the support staff if any issues arise
Understanding what guest expectations are and anticipating problems in order to prevent complaints
Acting as a link between guests and hotel management.
Ensuring licenses are updated and in line with current legislation
Working with diverse personalities both on the staff and patrons
Planning and taking part in promotional events.
Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer
Processing refunds and exchanges, resolving complaints
Bagging or wrapping purchases to ensure safe transport.
Adhering to all food safety and quality regulations
Handling cash, credit, and debit card transactions, ensuring charges are accurate and returning correct change to patrons, balancing the cash register.
Overseeing monthly budgeting and security, as well as household inventories for the property
Assisting the employer and other household staff with the planning of events
Overseeing the smooth running of hosted events, parties, and dinners.
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