Guest Service Assistant

RENEWED: 23 hours ago
REF 1806298
18.05.2025 | Abu Dhabi | full time
General
Location: Abu Dhabi
Occupancy: full time
Description
Assist the Hospitality and Guest Services Manager with the smooth operation of the accommodation
and guest service functions
 Ensure that all guests receive a warm welcome friendly and memorable welcome
 Work closely with bookings & reservations, housekeeping, concierge, security, food & beverage and
golf operations regarding guest requirements to ensure that all guests’ needs and expectations are
met throughout their stay
 Ensure that all guest enquiries and complaints, whether in person, on the telephone or via email, are
dealt with in a friendly and professional manner, ensuring guest satisfaction at all times. Where
appropriate ensure that comments and complaints are reported to management
 Deal with guest bookings, check in and check out and provide standard reports to other departments
as required (i.e. arrivals / departure lists, special requests etc)
 Keep up to date with availability, promotions and pricing in order to provide advice to guests as
necessary and maximise sales opportunities
 Assist with the co-ordination of guest itineraries including liaising with external service providers and
venues and provide guests with information on local amenities as required
 Process settlement of guests’ accounts and ensure that appropriate payment methods are adhered to
 Promote Trump International Golf Links’ facilities and conduct accommodation and facilities tours for
potential guests
 Ensure that the front of house and guest areas are well maintained at all times
 As required assist with the co-ordination and delivery of dining, events and food & beverage service
 Any other duties as directed by the Hospitality & Guest Services Manager or other member of the
management team
Requirements
Experience: 3 years
Bachelor degree
CV
Provisions
Salary: to be discussed
Employment visa provided
Transportation provided
Housing provided
Medical insurance provided
Publisher
MISPAH PIPELINE INSPECTION SERVICES L.L.C
direct employer
51 - 200 employees