Conducts a variety of general clerical duties including data entry and copying,filing,faxing,and mailing correspondence and/or other types of departmental documentation.
Receptionist Responsibilities:
Greet clients and visitors with a positive, helpful attitude
Assisting clients in finding their way around the office
Announcing clients as necessary.
Contact center administrators are responsible for overseeing the day-to-day operations of a call center. They oversee staff members and ensure that customer service representatives are delivering quality service to customers.
Filing customer records, including contact information, purchases and billings
Conducting surveys and writing reports based on customer feedback on products and services
Providing customers with clear instructions to resolve issues.
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