Secretary / Receptionist

REF 1805273

17.05.2025 | Dubai | full time

Description: We are looking to hire a medical receptionist with excellent organizational and administrative skills. Medical receptionists are expected to be compassionate and discrete with superb time management and record-keeping skills.

To ensure success, medical receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies.

Medical Receptionist Responsibilities:
Greet and attend to patients in person and over the phone.
Professionally assist doctors, staff, visitors, and patients.
Maintain business inventory such as checking supplies, scheduling equipment, and maintenance repairs.
Answer all phone calls in a professional and courteous manner.
Perform all duties within HIPAA regulations.
Maintain confidentiality of all doctor, staff, and patient information.
Schedule appointments between doctors and patients.
Liaise between medical departments with discretion and professionalism
Adhere to policy and procedures during all activates.
Assist with admissions/treatment as per agreed protocols.
Ensure that stock levels are adequate and orders are made timeously.
Communicate medical results to patients under clinical supervision.
Complete accurate documentation of patient visits.

Requirements: Responsibilities will include but not limited to:

Managing appointments and systems
General administration duties
Making appointments in person and over the phone
Facilitate patient flow by communicating with patients and clinical staff, with being aware of delays and important and confidential information
Respond to patients and visitor enquiries
Managing medical records and keeping information updated

Required skill set:

Professional phone etiquette
High level of customer service
Excellent verbal and communication skills
Interpersonal skills
Proven experience of working in a team
Be able to work under pressure
Able to manage time and prioritise workload
Problem Solving
Maintain confidentiality
Quick and efficient to learning processes & procedures
Possess strong computer skills
High attention to detail
Multi task
Strong organizational and follow up skills