Customer Service AssistantCustomer Service Assistant

REF 1908461

05.10.2025 | Dubai | full time

Description: We are looking for a Customer Service Assistant that will be able to adhere to the following;

• Handling all incoming customer queries and questions
• Providing the appropriate service and information or referring clients to another department
• Referring problematic issues that they cannot solve to management
• Resolving customer complaints and issuing refunds as needed
• Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
• Providing quotations and checking product availability
• Handling payment transactions
• Adhering to a company’s policies and procedures at all times when assisting customers

Requirements: Qualifications:
High school diploma or equivalent.
Strong communication and interpersonal skills.
Customer-oriented with a patient and empathetic attitude.
Proficiency in using customer service software and computer applications.
Ability to work in a fast-paced environment.
Fluency in English; knowledge of additional languages is a plus.