NEW
REF 1894236
9 hours ago | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- Description
- Handling all incoming customer queries and questions
Providing the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers
The position is full time Sunday - Thursday with a competitive salary based on qualifications and experience.
- Requirements
- • The ability to actively listen to customers so they can adequately gauge and address their needs
• Excellent verbal communication skills to clearly share and relay information
• The ability to remain calm and polite when dealing with complaints or challenging clients
• Strong problem-solving skills to determine the best possible solutions for client issues
• Good command of the English language
• Presentable appearance and good hygiene in customer-facing environments
- Provisions
- Salary: to be discussed
- Employment visa provided
- Medical insurance provided
- Publisher
- direct employer
- up to 50 employees