REF 1708412
06.01.2025 | Dubai | full time
- General
- Location: Dubai
- Occupancy: full time
- To join : immediately
- Description
- Handling all incoming customer queries and questions
Providing the appropriate service and information or referring clients to another department
Referring problematic issues that they cannot solve to management
Resolving customer complaints and issuing refunds as needed
Maintaining an accurate Customer Relationship Management (CRM) database by entering and updating client information
Providing quotations and checking product availability
Handling payment transactions
Adhering to a company’s policies and procedures at all times when assisting customers
- Requirements
- Proven work experience as a Customer Service Assistant or similar role
Excellent communication skills
Patience and ability to manage stress
Good understanding of customer service practices
- Provisions
- Salary: to be discussed
- Employment visa provided
- Publisher
- recruitment agency
- up to 50 employees