Call Center Executive

REF 1834800

23.06.2025 | Dubai | full time

Description: Fulfills requests by clarifying desired information; completing transactions, and forwarding requests. Sells additional services by recognizing opportunities to up-sell accounts, and explains new features. Maintains call center database by entering information.

Requirements: High school diploma or equivalent.
More education or experience may be preferred.
Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
Understanding of company products, services, and policies.
Proficiency with computers, especially with CRM software, and strong typing skills.
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.