Guest Service Manager

NEW

REF 1872911

NEW

37 hours ago | Dubai | full time

Description: A Guest Service Manager in a hospitality setting like a hotel is responsible for overseeing the delivery of excellent customer service to guests, ensuring a positive and memorable experience from arrival to departure. They manage a team of guest service personnel, coordinate with other departments, and handle guest inquiries and complaints.

Requirements: Guest Service Manager Requirements:
High school diploma or GED required.
Bachelor’s degree in business administration, hospitality management, or hotel management.
The ability to speak, read, and write the language used in the workplace and knowledge of one or more additional languages is preferred.
A minimum of 2-5 years’ front desk experience as a hotel manager is preferred.
Proficiency in Excel, PowerPoint, and Microsoft Word and hospitality software.
A proven track record of being able to lead a team and to multitask.
Flexibility and a willingness to work beyond scheduled hours, including on weekends.
An ability to identify areas in need of change or improvement to offer guests an excellent hotel experience.
Understanding of and compliance with hotel policies and regulations and communicating these clearly to the staff.
Reporting on daily operations in a timely manner.