Duty Manager
RENEWED: 10 hours ago
REF 1806268
18.05.2025 | Abu Dhabi | full time
- General
- Location: Abu Dhabi
- Occupancy: full time
- Description
- 1. Managing employees
Duty managers supervise and manage employees at a particular time, to ensure smooth operations and maintain a productive work environment. They oversee team member performance, delegate tasks, provide guidance and address any concerns or interpersonal conflicts that might arise. A duty manager may also manage employee schedules, monitor adherence to company policies and conduct performance appraisals.
To effectively carry out these duties, they usually have strong communication skills, leadership abilities and a proactive approach to employee-related issues. They foster a positive and efficient work atmosphere that contributes to the success of the business.
Related: How to Manage Effectively (with Steps and Tips to Improve)
2. Ensuring customer satisfaction
Customer satisfaction refers to whether a product, service or overall experience meets or exceeds customers expectations. Customer satisfaction helps maintain a positive brand reputation and encourages customer loyalty, which ultimately drives business growth.
Duty managers typically achieve customer satisfaction by training employees to provide exceptional service, promptly addressing customer complaints and implementing improvements based on customer feedback. By actively monitoring and enhancing customer experiences, duty managers can maintain strong relationships with customers and ensure market competitiveness for the business.
Related: Satisfied Customers: Their Importance and How to Track Them
3. Coordinating financial transaction processes
Duty managers typically coordinate financial transaction processes, depending on the industry or operation, to maintain accurate records, prevent discrepancies and ensure efficient business operations. This can include processing cash and credit card transactions, managing refunds and exchanges and reconciling daily sales reports.
When coordinating financial processes, a duty manager may use financial management software, implement internal controls and train team members on proper procedures, ensuring the accurate and secure processing of transactions. This typically contributes to the financial stability and success of the business.
- Requirements
- Experience: 1 year
- Bachelor degree
- CV
- Provisions
- Salary: to be discussed
- Employment visa provided
- Transportation provided
- Housing provided
- Medical insurance provided
- Publisher
- MISPAH PIPELINE INSPECTION SERVICES L.L.C
- direct employer
- 51 - 200 employees